Human-led client care for premium practitioners
Your clients expect a concierge. Now they get one.
For private practitioners in aesthetics, skin and beauty. From the first message to the follow-up after their treatment, your clients are looked after by people who know them by name. You do the treatments.
The standard
Your clients are used to the best hotels, private members' clubs and personal shoppers who know their name.
They notice a slow reply. They notice being asked the same question twice. And they quietly go elsewhere when the experience before and after the treatment doesn't match the treatment itself.
Not a call centre. Not a faceless inbox. A small team who know your clients by name.
Where it slips
None of that is a demand problem. It's a service problem, and it costs you bookings and your reputation.
The service
First contact to last.
First contact
Every call and message on WhatsApp, Instagram, TikTok, email and phone answered quickly and warmly. Questions answered properly, the right treatment suggested, the appointment booked and the deposit taken.
Before the appointment
Confirmations, reminders, directions and anything they need to know. Reschedules handled without fuss and cancellation slots refilled.
After the appointment
An aftercare check-in, a reminder when it's time to come back, and a personal note when there's a new treatment that suits them. Clients who've drifted away are welcomed back.
Growth
Keeping your diary full.
We keep notes on every client's preferences, so every touchpoint feels personal. That's good reception.
client care
Why Anita
Over 15 years looking after clients who expect to be remembered.
Anita has spent her career in private dental and aesthetics, with the kind of clients who are never kept waiting. She knows the treatments, the language and the etiquette.
She also knows which questions need you and which don't. So your clients get a concierge, and you only get interrupted when it matters.
Anita leads a small team, and oversees every account personally.
Trusted by practitioners at
"I used to finish a full day of clients and then spend the evening on my phone catching up. Now every client is looked after before I've even seen the message, and they tell me how lovely it is to deal with us."
Pricing
Built around your practice.
Every practice works differently, so we put your package together on a call.
Your package is based on
Messages only, or phone calls as well
Working hours, evenings and weekends, or 24/7
How many enquiries and bookings you get
Aftercare, rebooking, gap filling, offers and referrals
Three months to start, then monthly rolling. Clinics and teams welcome.
Questions
Will my clients know it isn't me?
We reply as your team, the way a front desk at a private clinic would. Your clients get faster, warmer replies, and you stay the expert they come to see.
Will I be dealing with a real person?
Yes. You'll work with Anita and her small team, and Anita oversees every account personally. We use good tools behind the scenes to stay fast and organised, but there's always a person behind every conversation.
Do you help me grow, or just answer messages?
We don't run ads. We grow your business from the clients you already have: filling gaps, bringing people back, launching new treatments and turning happy clients into referrals.
What happens with clinical questions?
Anything clinical comes straight to you. We handle everything else and flag anything that needs your judgement, so nothing is answered that shouldn't be.
How do we get started?
We start with a call to learn your treatments, prices and the way you like to speak to your clients. Then we take over your messages from there.
What do you need from me?
Access to your messages and diary, your treatment menu and prices, and a clear sense of what you'd like to see yourself. We take care of the rest.
Is there a minimum term?
Three months to start, then it rolls monthly.
Do you work with clinics as well as solo practitioners?
Both. Pricing starts from £495 for individual practitioners. For clinics and teams, we'll put together a package based on how you work.
What if I get busier, or quieter?
Your package is reviewed every quarter, so it moves with your volume and the cover you need.
Is my clients' information kept private?
Always. Client details are handled with complete discretion and never shared.